0 Kudos. It doesn’t look like I can connect to ‘the wall socket’. I need engineer. Removed before I moved in. Second, you'll likely need a manned installation for your VM services. . i opted for the self install, however on inspection we don’t - 5112503. How can I get a technician getting things sorted?We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Please help - 5208212If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Gaming Support. AnthonyRaw1986. Broadband wall socket. Options. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Browse Virgin Media Virgin Media Community. VM don't use fibre inside the property. on 15-02-2022 10:03. Switch the Hub’s power supply off at the wall, then switch it back on again. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Mark as New; Bookmark this message;. Ordered VM broadband and was recommended by the website to select the self quick install option. I have a separate Virgin media feed into the house, with TV and broadband. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. But I. My options are . I ve got a green light flashing from our HUB. . Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Quick start - can’t connect in QuickStart, set up and connections Saturday; VM white plug made clicking noise/green light flashing in QuickStart, set up and connections Saturday; No wall socket in QuickStart, set up and connections FridayHi, I've ordered a broadband only package and it said I was applicable for a self install kit. Choose the best spot for your wifi hub. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Options. All forum topics; Previous topic;on 14-02-2023 17:21. See this. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). How about using a 10m RJ11 to RJ11 telephone cable. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. We have a virgin media wall socket with an - 4353656 - 2. These are usually provisioned from an equipment cupboard outside the flats. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. 33. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Virgin Media Quickstart set up. I’ve tried calling the various numbers for help but every call seemingly fails. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. 0 Kudos. Connect the Hub’s power cable with the blue tab. My understanding is you can only get the quick start kit if the house has had VM in the past. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. I cannot find a Virgin wall socket within my flat. All the wall sockets I can see are for BT. There is no fibre socket in this house. No internet, unfortunately. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. I can only find the TV socket. Networking and WiFi. Wall socket. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I have tried to contact vm but I don’t have a landline number so they w. Community; Volt. Rob. However the wall socket doesn’t have the correct connection for the cable with the hub. I've tried looking but can't see a way to book an engineer for this? Thank you. if you have traced that cable end to a roof top aerial then it would seem whoever intsalled that used the hole that VM had used to pass their cable through after removing it - but thats an F type connector and i did not think that was used for aerial connectors so maybe something is pushed inside th. Sometimes there is no VM wall box, just a trailing cable. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. I don't have a Virgin wall socket. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I don't work for Virgin Media. Volt. Cihank617. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . 52. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Hello, I'm trying to set up my Virgin Media broadband. 13. Networking and WiFi. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Vonage 2nd line. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. Also tried the Ethernet, not. Have you checked to make sure there is no other kind of connection?. TV. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. We have tried plugging it into the only box we found it would fit but no luck. Hello sophieboulter1. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit be. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Getting Connected with Virgin Media is easy when you have a wall socket. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. 1 [or 192. . Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I am going to cancel. The wall box may be branded with the logos of an old cable TV company (not VM). 1. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). 84K; Tudor. Gaming Support. Most QuickStart kits have just 6 cables, connectors and powerlines to. Email. Hi team . . Thank you for your post and welcome to the community. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. Phone. You should see a cable going through the wall and if you trace this inside, you should get the cable. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Follow these steps to install your virgin Media Broadband, TV and Phone service. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Speed. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Hi I have just moved home and have the quick start broadband, we have no wall socket available. I've got the same problem as above. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayAre These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Hi ivebeen with out email acces 10 days any one longer ? in Email yesterday; Authentication failure when trying to connect to Virgin SMPT with hmailserver in Email yesterday; Worst WiFi and customer service in Networking and WiFi. Thank you for the tel no. Plug the cables into the Hub. Print this message; Flag for a moderator; on 14-01-2023 17:12. QuickStart, set up and connections. Hello Virgin Media, we moved into a new house. I tried both the wires, it didn’t set up the WiFi. QuickStart, set up and connections. Turn on and start the Box. 0 Kudos ReplyYep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. There should be a wall mounted box somewhere inside that has an F socket on it. Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. 4 weeks ago. Hi mariz2198, thanks for posting and welcome to our community. Don’t plug the power cable into a plug socket yet. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayAwful first impressions of Virgin Media. I can only find the TV socket. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Community FAQ Sign in. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Internet connectivity is one of the. Aug 8, 2019. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Reply. . However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). We would like to show you a description here but the site won’t allow us. The wall box may be branded with the logos of an old cable TV company (not VM). There is one Ethernet connection point and socket with a circle on the wall. Kit arrived today…no wall box so unable to install. Virgin Media; My Virgin Media;. Get the Hub ready by connecting the wires. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Broadband. The top “capped” one is marked FM & has been disused since cable went digital. The top “capped” one is marked FM & has been disused since cable went digital. All the wall sockets I can see are for BT. You might like to try giving full details here first to get some advice. Hi, I've ordered a broadband package and it said I was applicable for a self install kit. Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayPlug the cables into the Hub. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. We're here to help. Browse. Some properties do not have a wall socket, only a cable. Being connected to the internet is one of the most important modern essentials in 20. on 06-03-2023 09:36. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Please support me in this regard. All I am aware of terminate the fibre inside. The wall socket has a thick plug bit. If you can't see anything obvious go. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 3 weeks ago. If you can get Quickstart, you can choose one of two delivery options. But I have no Virgin Media Wall socket in my - 5405516. QuickStart, set up and connections. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Tudor. Reasons for internet connection problems Understand what the lights mean on the WiFi. Nothing has happened. Packages. Signals from baby monitors, fish tanks and cordless. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Tudor. Virgin Media. The metal box in photo 3 looks like a likely contender. Volt. I was told when purchasing the broadband package that fibre was available here and already in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on 22-10-2022 20:58. £8p/m extra or included with Gig1 or Volt. Volt. Booking an engineer is easy with Virgin Media. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Stream from Virgin Media. 0 Kudos Share. Options. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Browse Virgin Media Virgin Media Community. See where this Helpful. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. Volt. Don’t plug the power cable into a plug socket yet. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. That is a rooftop aerial outlet for Freeview TV. Koda. I just got Virgin Media kit and read all information carefully and checked - 5200805. Can someone come and set it up? 0 Kudos Reply. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. 0 Kudos Reply. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Everything is converted to specialised triple screened coaxial cable. Turn on and start the hub. TiVo. Sometimes there is no wall box, just a trailing cable. Wall socket compatible? in QuickStart, set up and connections 4 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi yesterday; New installation Question (Please only straight answers / knowledgeable) in QuickStart, set up and connections SundayThe box and cables may have been removed by the previous occupiers. 9. provided, I shall give them a call tomorrow. i opted for the self install, however on inspection we - 5180915. YNAB enthusiast and extreme coupon-er. Get virgin engineer to move the wall socket. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. . on 10-02-2023 10:35. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. . 15 March 2021 at 12:49PM. Virgin Media; My Virgin Media. Can I use one of three splitter cables? The middle one is labelled Virgin media. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi there @vmcusto1, welcome to our forum and thanks for your post. V6. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. No wall socket. At least spell your title correctly jeezus . I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Everything you need is posted to you. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. But I have no Virgin Media Wall socket in my house. These are the parts I could find, they were screwed into the end on the coaxial cable. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Hi there I moved house with my family and we wanted to move to Virgin Media. Browse Virgin Media Virgin Media Community. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Virgin Media; My Virgin Media; Shop;. Some new sockets may look like one of the below. Stream from Virgin Media. Community; Volt. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. SpeedCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Hi, I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. The box and cables may have been removed by the previous occupiers. Networking and WiFi. QuickStart, set up and connections. The installation should take around an hour. Call the pre-installation and delivery team on 0800 052 1734. Disappointing but not unexpected. I think it’s something like £5-£8 per day that your services aren’t on. I received a box to quick start with VM but there is no wall socket in my flat. New to the UK and just moved into our first home here. QuickStart, set up and connections. Sign in; Sign up; Community home;. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. Or you may be quicker than average! You won’t be involved the whole time. V6. #1 I recently got Virgin broadband installed. I have booked a technician but I don't know if i have to inform them about that i don't have virgin sockets. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Virgin Media Community; Broadband; QuickStart, set up and connections; Not have wall socket; Options. Forum; Apps. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Being connected to the internet is one of the most important modern essentials in 2022,. If you need a new wall socket, the engineer will install this for you during the appointment. Fibre Phone Switch - No dial tone or calls. Also there will be an external, often brown, omnibox. Got my virgin media self install kit but I don't have a virgin socket. I have taken a look on our side and it looks as though you have spoken with the team regarding this. No wall socket to connect. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Don’t plug the power cable into a plug socket yet. 2. Trouble shooter. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. SpeedI sign up for vm broadband and I was offered self instalation kit . Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. It varies between the altnets. Back a step. I was told when purchasing the broadband package that fi. V6. Browse Virgin Media Virgin Media Community. I've got 2 wall sockets that I think are likely. --. I am so sorry to hear that you seem to be missing a wall socket in the home. I am so sorry to hear that you seem to be missing a wall socket in the home. Whichever is the most suitable. both appear. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. No Virgin media wall socket JakeDobinson. Reply. TV on the go. log into hub3 - 192. 3 minutes ago. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. No wall socket but wire from underneath floorboards. Make sure that both sockets are switched on. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I have a separate Virgin media feed into the house, with TV and broadband. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hello VLNeedham. 01K; 1. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Virgin TV 360. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. I cannot find a Virgin wall. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. Virgin Mobile. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Is there likey to be any problem with this, such as degraded of weaker. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. The cable going in will be a double “shotgun barrel” type cable. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Networking and WiFi. If it is a loose cable only, you will need one of these to connect the Quickstart cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Email. 0 Kudos Reply. 19 minutes ago. Plug the cables into the Hub. You can also check for a loose cable as not all properties have a socket. When I was going to self-install it, I didn't find any wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin TV 360. It probably goes into another room in the house. Reply. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. in QuickStart, set up and connections 21-07-2023Hi all, there is no wire coming out of the wall socket to connect to. . When your number transfers, your BT socket will go dead. Thanks! Regards, Bilal. SpeedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Vonage 2nd line. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I've also got an old NTL phone socket so. The NTL cable termination box is outside.